First: Appointments, attendance and absence

• Sessions are held once a week at a fixed time agreed upon in advance between the specialist and the beneficiary (or the guardian if the beneficiary is a minor).
• The beneficiary is committed to regularly attending sessions. If the beneficiary is a minor, the family is responsible for ensuring his or her attendance at the scheduled time.
• Being late for more than 15 minutes without prior notice is considered a total absence.

• The beneficiary is allowed to compensate for sessions if he apologizes for not receiving the service one time without an official excuse during each subscription.
• The beneficiary is allowed to make up for the sessions when he apologizes for not receiving the service due to an official excuse, provided that the number of days of not receiving the service does not exceed 2 separate or consecutive days during each subscription.
• The beneficiary is entitled to receive compensation for the session every time it is not provided due to the center’s refusal to provide the service.
• The beneficiary is not entitled to divide the time into more than one session without prior request from the Seven Dimensions Center management.
• The beneficiary is entitled to compensation for an additional session if the start of the session is repeatedly delayed due to the center’s circumstances for more than 30 minutes without prior notice.
• The Center does not have the right to cancel a session after the service recipient has arrived at the Center without prior notification, except in emergency circumstances.
• The center is obligated to inform the beneficiary three hours before the session begins if the session is cancelled or postponed due to circumstances at the center or service provider.

Second: Privacy and confidentiality

• All personal and psychological data is treated with the strictest confidentiality, in accordance with the standards of professional practice and ethics of psychological work.
• No information will be disclosed without the written consent of the beneficiary or their guardian, except in cases that require intervention (such as danger to oneself or others), and as permitted by the system.
  
  

Third: Behavior and respect for the therapeutic environment

• The session environment must be respected and no interference must be allowed during its implementation, whether in person or remotely.
• Audio or video recording of sessions is prohibited without written consent from the service provider and the service recipient.
• The specialist or center management has the right to stop the session or terminate the therapeutic relationship in the event of verbal or physical abuse or any behavior that conflicts with the values and ethics of the profession.
• The Center has the right to change the service provider whenever professional need requires it.
• The beneficiary (or family in the case of minors) is expected to cooperate with the specialist in implementing recommendations and follow-up to ensure continued therapeutic progress.

Fourth: Cancellation and Refund Policy

• The beneficiary has the right to cancel and receive a full refund 48 hours before the start of the service.
• The beneficiary has the right to cancel and receive a refund within 48 hours of the start of the service, after deducting a 20% administrative fee.
• The beneficiary has the right to cancel and receive a refund for the remaining sessions after the first session, after deducting a 20% administrative fee.
• The beneficiary is not entitled to a refund after the second session.
• The beneficiary is not entitled to a refund after two weeks from the start of the service.