Public policies:

• When you subscribe for the first time, The focus in the first sessions is on building a relationship between the main beneficiary and the direct service provider. Therefore, we hope that you understand the mechanism of work and do not rush to produce results.
• The number of hours of service supervision from a certified behavior analyst is 3 hours for each subscription amounting to 900 riyals, which is included in the package value.
• The service is provided from Sunday to Thursday, excluding official and public holidays.

Obligations and rights of the seven dimensions:

• Seven Dimensions is committed to creating a database of Saudi and Arab competencies specialized in special education and applied behavior analysis who wish to provide home sessions, verifying their identities, academic degrees, and practical experience, and linking them with beneficiaries in the same city.
• Seven Dimensions and the direct service provider are committed to maintaining the confidentiality of the data collected about the child and family.
• Seven Dimensions is committed to signing a pledge for all service providers to maintain the confidentiality and privacy of the child and family.
• Seven Dimensions is committed to providing direct service providers with competence and practical experience.
• Seven Dimensions is committed to supervising the service and following up on the child’s progress.
• Seven Dimensions is committed to establishing a mechanism for documenting sessions.
• Seven Dimensions is committed to sending a progress report to the family after the subscription ends.
• Seven Dimensions has the right to reject the family’s request for home sessions service before the service begins, while disclosing the reasons. Such as the unavailability of a service provider during the required period.
• Seven Dimensions has the right to ask the direct service provider to film video clips of the entire session or part of it to observe the child’s behaviors to evaluate interventions and follow up on the child’s progress.
• Seven Dimensions has the right to change the direct service provider after starting the service and notifying the family of this.
• The direct service provider is entitled to rest times that do not exceed 5 minutes per hour, and this is done only after passing responsibility for the child to an adult member of the family or the domestic worker.

Family obligations and rights:

• The family is committed to paying 100% of the subscription fees for the home sessions service in advance.
• The family is obligated to inform the direct service provider of the limits of movement within the home.
• The family is committed to maintaining a safe environment free of dangerous and hot materials and tools in service areas within the home.
• The family is obligated to disclose to the Seven Dimensions platform if there are cameras in the places where the service is provided inside the home.
• The family is committed to cooperating with the supervisor and direct service provider to carry out some tasks for the child for the purpose of disseminating skills and interventions.
• The family is obligated to disclose it to the Seven Dimensions platform when prescribing a new medicine for the main beneficiary or when changing the doses of an existing medicine.
• The family is obligated to disclose to the Seven Dimensions platform when any new behavioral problem arises that poses a threat to the main beneficiary or to a family member or service provider.
• The family is committed to providing the games and activities that the child prefers and placing them under the direct control of the service provider.
• If the beneficiary needs to receive interventions outside the home, for example (shopping places and entertainment places), This is done after the supervisor’s approval, and the family is committed to paying additional costs such as a meal or fees for games and activities.
• If the main beneficiary needs special materials and tools, It is provided by the family.
• The family has the right to view the service provider’s CV.
• The family has the right to view the child’s plan and session notes.
• The family has the right to request a change in the direct service provider if there is a logical reason.
• The family has the right to evaluate the service and the direct service provider.
• The family has the right to place cameras in service areas within the home. With the need to inform the seven dimensions of their existence.

Attendance and absence policy:

• The family is allowed to replace the sessions when they refuse to receive the home session service 3 times without an official excuse.
• The family is allowed to replace the sessions when they refuse to receive the sessions due to an official excuse, provided that the number of days of not receiving the service does not exceed 15 days.
• The service provider is allowed to apologize for providing services 3 times without an official excuse.
• The service provider is allowed to apologize for providing sessions due to an official excuse, provided that the number of days of not providing the service does not exceed 15 days.
• The family is entitled to receive hearing compensation every time the service is not provided.
• If the service provider is absent for 6 or more sessions, The family has the right to request financial compensation for the price of each session missed by the service provider and a refund of the remaining amount of the subscription.

Cancellation and returns policy:

• The family has the right to cancel and get a full refund 24 hours before the service begins.
• The family has the right to recover 100% of the remaining value of the subscription in the event of a cancellation request after the first session.
• The family has the right to recover 60% of the remaining value of the subscription in the event of a cancellation request after the second, third, and fourth session.
• The family is not entitled to recover any part of the amount after completing 5 sessions.